How to strengthen inclusive leadership in times of crisis

Article by Karyn Twaronite at EY Global

Image by Cameron Venti on Unsplash


In today’s unprecedented environment, we’re seeing emerging trends with widespread impact.

Working remotely can mean a new sense of isolation and challenging team dynamics. Studies show that remote workers can feel isolated and lonely, and this can impact physical and mental well-being, engagement and morale.

Additionally, “insider-outsider” dynamics may increase in a virtual environment. By human nature, we gravitate toward those who are like us. This may be amplified in times of stress and in a virtual environment in which some may already find interactions to be more difficult. This can negatively impact those who are already underrepresented on teams and may expand inequities.

Increased xenophobia is also on people’s minds, even if it’s not openly discussed. Xenophobia has risen globally in the past few years, with further escalations against the backdrop of COVID-19. The impact carries across a broad spectrum of people, including those in targeted groups, their wider communities and those who care about them.

What can you do? We’ve identified several ways to amplify the positive impact of your leadership efforts: