The COVID-19 pandemic is creating complex adaptive challenges that affect most (if not every) industry sector in the country. Unlike technical challenges, which are easy to identify and can be solved by an authority or expert who affects change in one or two problematic areas, complex adaptive challenges are not as straightforward. These challenges require both a change in organizational perspective to identify the issue and a change in approach across the organization to implement a solution.
This articles talks about how leaders need to start recognizing that the “new normal” isn’t just a catch phrase. It is a wake up call to change how they see the future of their companies.